Online Troubleshooting Guide

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Common Spa Problems

Some common spa operation questions

My Spa is not Heating:-

The Heater operates via a pressure / flow switch. This is a safety backup system. The pressure / flow switch turns the heater mode on or off. This is to prevent a heater meltdown if say, the spa had sprung a leak and no water was passing through the heater. Therefore the pressure / flow switch must have sufficient water flowing through it to activate the heater and the biggest culprit (99%) to this problem is ….. The Filter Cartridge. If it has not cleaned properly or is worn it will reduce the flow of water passing through the switch turning the heater off. To check if this is the problem, remove the filter cartridge and run the spa. You will know within an hour or so if this has worked. If it has, great. Clean or replace the filter cartridge. If not, you will need to contact us

I have just refilled my Spa and no water is coming through the Jets:-

Did you close off any valves. If so, open them. If not or they are open then this is usually caused by an air blockage in the pump. Sometimes air is trapped in the pump and therefore wont prime. The cure for this is to “Burp” the pump. This is done by turning the spa off and slowly releasing the mac union (a big nut looking thing) situated just above the pump. As you slowly release the mac union you may hear air escaping and then water begins to leak out. At this point re-tighten the mac union and run the spa. If the problem persists you will need to contact us.

When I turn on the air to the water jets, water comes out of the knob:-

This is due to “Back Pressure” caused by water not being able to get through the jets quickly enough, therefore as soon as you open the air intake valve the back pressured water has an easy way to escape. As soon as you close the valve the leak stops. The main cause of this is simple. Check the Jets. Are they all open? 99% of the time we find “the kids” must have closed off some of the jets. Simply open them and recheck. If the problem persists it could be blocked jets or kinked tubing. Either way, you will need to contact us.

If you would like more personal help, get in contact with us.